Unofficially obsessed with Google.


Error Message in Google Chat

3/22/2006 10:10:00 PM
Google's record of "uptime" has always impressed me. I'm not saying there's never downtime or delayed product roll out, but rarely do I log in to any Google application and see an error message. It surprised me, then, to log into Gmail this afternoon and see this error which blends seamlessly into the Chats interface as if it expects to be displayed every once in awhile:



"We're experiencing technical difficulties that may prevent your chats from being sent."

I do not expect this connection fault to be a recurring problem, but I do wonder if it is in any way indicative of some revisions to the interface going on behind the scenes.

44 Comments:

Anonymous Anonymous said...

The difference between Google and say Yahoo is that, Google lets you know that something is wrong by giving you a descriptive message like "Oops .. keep your fingers crossed " for Gmail or the technical difficulty message for Chats, while Yahoo, does nothing, so you dont notice it. So, Google is punished for being truthful to the user.
11:47 PM

 
Anonymous Googlist said...

I wouldn't say Google is "punished." It's expected that complicated apps like Gmail will have intermittent problems. Google's few yet descriptive error messages instead contribute to the perceived "honesty" of Google's products. I see the witty "Oops" messages as a good thing.
2:12 AM

 
Anonymous Googlist said...

Over on Tech.Life.Blogged, Scott has another example of an error in Gmail's Chat console. This time citing network admin level disabling, see his post here.
12:48 PM

 
Anonymous ash said...

Hello,
since months i've been getting the "we're experiencing technical diff......" remark everytime i use it with mozilla. Any mail takes like forever to Load. I'am tired of seeing it every single time i log into gmail.At my office it works fine with Internet explorer. Can somebody please enlighten me about what the problem could be??
10:06 PM

 
Blogger raghavendra said...

hi
i am facing problem in gmail chat,
i dont know first it was working but when i login to gmail i cant able to chat,

plz suggest me how this can resolved
10:14 PM

 
Blogger Harsha Kollukuduru said...

Hey Guys, The reason you see this message.
We're experiencing technical difficulties that may prevent your chats from being sent.
If you install Mail notifier, This will happen periodically. So you need not worry about this message.
Hope google people will find some solution soon.
Harsha
12:52 AM

 
Blogger Harsha Kollukuduru said...

Just don't use google mail notifier but just log on using gmail.com
12:55 AM

 
Blogger Teri said...

I am receiving this message CONSTANTLY. I don't know if it's my computer, my internet provider, or Gmail. I am suffering massive delays getting around the internet entirely. So I don't know if the delays are somehow a result from the Gmail problem, or if the Gmail problem is a result of another issue. It is not an occasionaly message for me, it's constantly in and out every 1 or 2 minutes. Any insight would help. Thanks!
9:48 PM

 
Blogger SURYA said...

Hi google engineers
how long can a problem can't b rectified in google
because goolgle is the best cite to contact all so plz reftify the problem as early as possible
10:05 PM

 
Anonymous Anonymous said...

I have a PC and Laptop both running IE7 - the laptop runs Vista and chat always connects from gmail window - the PC runs XP and NEVER connects to chat from gmail. So it's not the account or the router or the firewall or the IP Config or DNS as everythignelse works on both.... Do have scripting and active-x disabled by default on PC - unless in trusted sites - (enabled on laptop ) - will sniff packets to check sites.. bt am fairly sure it's a pc web browser problem - maybe after upgrade to IE7 on XP or else an XP patch ???
5:34 PM

 
Blogger dolly said...

Hi,
I am unable to open chat in gmail link.Its showing following error --
" We're experiencing technical difficulties that may prevent your chats from being sent".
Its showing that chat is loading but it's not completing.
Kindly help me out and send me solution as earliest on my e-mail id -- raginias@gmail.com

RAGINI
1:39 AM

 
Blogger 'Mira said...

Try changing the url gmail addy from "http://" to "https://"

...I had that error msg for days, and none of my friends had it... when I did the above, it worked. I currently use FF & have Vista.
6:55 PM

 
Anonymous Anonymous said...

Hello.

I had same problems but only with Internet Explorer under WinXP SP2. Firefox was working OK.

Try to add *.google.com to trusted sites. It helps me.

P.
4:39 PM

 
Blogger Mathijs said...

This does the trick:

Try to add *.google.com to trusted sites.
6:33 AM

 
Blogger Trong Nghia said...

thanks pro. i got it.
4:11 AM

 
Anonymous Anonymous said...

the https thing worked for me thx alot :-) it's one of the only chats not blocked at work :-p
6:15 PM

 
Anonymous Anonymous said...

the https thing worked for me to! thank you!!!
12:56 PM

 
Blogger chhoti said...

i cant access my gtalk i give this message We're experiencing technical difficulties that may prevent your chats from being sent.
i cant understand this message please help me gteam
10:38 AM

 
Anonymous Anonymous said...

https is the answer!!! have been trying to solve the problem for days now. thx a lot!
2:33 AM

 
Anonymous Anonymous said...

http://mail.google.com/support/bin/answer.py?hl=en&answer=82447
2:00 PM

 
Blogger Irene said...

I tried everything and HTTPS worked! THANK YOU!
12:18 PM

 
Anonymous Anonymous said...

Simply deleting cookies didn't help us. I was able to reset whatever seems to be blocking Chat within IE7 by clicking on Tools, Phishing Filter, Phishing Filter Settings. There is an option to rest Internet Explorer Settings. I clicked on that button which appears to delete all files, add-ons and settings associated with IE7 for that specific sign-on. I had to restart IE7 after doing this was taken through the inital setup where you choose your search provider. Once I did the inital setup of IE7, I went to our gmail and Chat worked immediately.
10:13 AM

 
Blogger Emma said...

https works!!!! Thank you so much....this has been driving me bananas!I LOVE forums!!!!!! :)
10:29 AM

 
Blogger Ashu said...

use https in url and go to setting and check the always use https options.
6:31 AM

 
Blogger Alex Guo said...

I always get this message,
We're experiencing technical difficulties that may prevent your chats from being sent.
It also says, connecting in seconds. I hope I won't get this message anymore.
6:18 PM

 
Blogger Alex Guo said...

Never use gmail chat anymore unless you don't get that message.
6:21 PM

 
Anonymous Anonymous said...

Also my friend Andrew Zhao gets that message.
3:02 PM

 
Blogger Alex Guo said...

My dad also gets that message too.
3:49 PM

 
Blogger Alex Guo said...

I did put google to trusted stites.
10:17 PM

 
Blogger Li said...

I also got that message.
10:29 PM

 
Blogger Yongshen said...

I don't know what's wrong with google's products
10:32 PM

 
Anonymous Alex Guo said...

When I always get this message, It says, " You are no longer signed into chat."
7:01 PM

 
Blogger Alex Guo said...

When I put it to trusted sites, I still get the error message.
12:12 AM

 
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3:59 AM

 
Blogger Alex Guo said...

One time I got this error message on the Google chat called, "Unable to reach gmail. Please check your internet connection."
9:30 PM

 
Anonymous Anonymous said...

changing http:// to https:// worked for me...not sure why but the chat loaded immediately. Thanks for the tip!
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7:48 AM

 
Anonymous Sophie said...

"..
Mathijs said
This does the trick:

Try to add *.google.com to trusted sites.
.."


I've been stuck with this issue for days since updating antivirus software - tried everything including the https://, and disabling certain aspects in the the new software..

This method of adding "*.google.com" to the trusted sites has Finally worked!!

Big thumbs up, thanks for leaving that comment!

I'm DEFinitely going to write up a How-To for this on my review site. Soo frustrating when you get this problem!

Thanks again!

-SB
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